The first technician replaced the wrong ice maker. I made it clear to the scheduler and the technician that the ice bites were fine, but the ice cubes stopped working. He ordered the part and came back to replace it. He said everything was working fine before he left, even confirmed both sides chimed when I asked. I waited 24 hours and never heard the ice cubes work and the ice cubes bin was still totally empty, but ice bites were full. Called and let them know, person on the phone said that technician replaced the ice bites side, not the ice cubes side. When I asked why, I was told that the technician diagnosed the ice bites not working and ordered that part, not the ice cubes. Went back and forth with her for a minute about their error, then just asked her to please send someone else out to fix it correctly. Fast forward to Logan, who came out and fixed the correct side. He was super friendly, listened, understood my frustration, apologized, inspected the ice makers, explained what possibly could have been the reason for the error, then proceeded to fix the original issue (ice cubes) and explain things to me to help prevent any other issues with the freezer in the future. Very helpful! The 4 stars is for my overall experience with the company, but Logan gets 5 stars. Thank you, Logan!

Thank you, God Bless,

Knowledgeable, quick and communicative!

I needed repair on my washer that had an extended warranty. I was able to schedule the diagnostic visit fairly quickly and the part was shipped to me within four days of that visit and installed on the fifth day. John N. Is courteous, friendly, and right on time.